Refund Policy
🔁 Returns & Refunds
At ASN, we value your trust and want you to be completely satisfied with every purchase. If something doesn’t meet your expectations, we’re here to make it right.
You can return a product purchased directly from www.asnegypt.com if:
- The product is damaged, defective, or not as described
- Or it’s 80% unused or more
🚨 How to Return:
- Contact us at +2 01278426690 (Saturday–Thursday, 9 AM – 5 PM)
- Have your original invoice ready
- Drop off or send the product and invoice to: 24 Mohamed El Halawany Street, Heliopolis, Cairo
💸 Refund Process:
- Cash on Delivery orders: You’ll get cash back the same day we receive the product.
- Online payments: Refunded to your original payment method within 14 business days.
🧪 Quality Comes First
If we receive a product that wasn’t as described, we don’t just issue a refund. We care deeply about our customers and the quality of what we provide. Every return is carefully inspected and tested in our labs to investigate the issue thoroughly. We’ll keep you in the loop and provide a clear explanation so you know exactly what happened.